1 Who We Are

More Calls Digital LLC ("More Calls Digital", "we", "us") builds websites and runs local SEO and Google ads for home service businesses. This policy covers our website, morecallsdigital.com, our client portal, and the information our clients give us. It does not cover the websites we build for our clients.

Questions? Email hello@morecallsdigital.com or call (727) 899-1321. More Calls Digital LLC, Palm Harbor, FL 34683.

2 What We Collect

What you send us through our forms, such as our contact form, our updates signup and our review page: your name, email, phone number, website, what you need, and anything else you write.
Our onboarding questionnaire, for clients: your contact details and your business details, such as your services, service area, hours and prices. If you choose to talk instead of typing, your recording is saved as soon as you finish it, even before you send the questionnaire, and a transcription service turns it into text. We delete the recording as soon as the text is ready.
Payments, which go through Stripe. We never see or store your card number. Stripe tells us your name, business name, email, phone if you give it, and the plan you bought.
Our client portal: your email and a password, which we store only in scrambled form. If you sign in with Google, Google shares your name and email address with us, and we use them only to sign you in.
Booking a call: what you enter in our booking calendar, which is run by a scheduling service.
Collected automatically when you visit: your IP address, a rough location based on it, your device and browser, the pages you visit and what you click, and the ad campaign that brought you, through cookies and the tools described below.
Accounts you give us access to, such as your Google Business Profile, Search Console, Analytics and ad accounts, so we can do your work.

3 How We Use It

To reply to you, do your free audit, and set up your call.
To build and run your website and marketing, bill you, and support you.
To send the updates you asked for.
To understand how our website is used and make it better.
To measure our ads and show them to people who may need us, within the choices described below.
To block spam and abuse, and to meet our legal duties.

We never sell your information for money. We share it only with companies that help us run our business, for the reasons above:

Hosting, which runs our website and keeps its server logs.
Our database and file storage.
Email.
Payments (Stripe).
Scheduling, for booked calls.
Transcription, for voice recordings.
Notifications, which alert our team's phones to new messages, sign-ups and payments.
The analytics and advertising tools below.

We also share information when the law requires it.

5 Analytics and Advertising Tools

With your choices allowing them (see Cookies and Your Choices), we use these tools. Google, Meta and Microsoft may collect information about your activity over time and across different websites.

Google Analytics records the pages you visit, how long you stay, your device and browser, and actions such as tapping our phone number or sending a form. With advertising cookies allowed, Google may also use this data, and a scrambled (hashed) copy of the email and phone number you enter on our questionnaire, for its advertising features. See how Google uses this information. You can turn off personalized Google ads in My Ad Center, or stop Google Analytics with its opt-out browser add-on.
The Meta Pixel, with advertising cookies allowed. We use pixels, web beacons and other storage technologies from third parties, including Meta, to collect or receive information from our website, and Meta and other third parties use that information, from our website and elsewhere on the internet, to provide measurement services and to target and deliver ads. With advertising allowed, our server also sends Meta some of the same events and, when you send our contact form, the chat on some of our older audit pages, or the questionnaire, a hashed copy of the contact details you gave us. When you pay through our online checkout, we tell Meta about the purchase, with a hashed copy of your email, phone and name, whatever your cookie choices, because checkout happens on Stripe's page. You can opt out of ad targeting with Your Privacy Choices below, at aboutads.info/choices, or at youronlinechoices.eu.
Microsoft Clarity. We partner with Microsoft Clarity and Microsoft Advertising to see how you use and interact with our website, through behavioral metrics, heatmaps and session replay (recordings of clicks, scrolling and mouse movement), so we can improve and market our services. This usage data is captured with first- and third-party cookies and other tracking technologies. Microsoft may collect personal data from visitors to our website, and collects or receives personal data from us to provide Microsoft Advertising. How Microsoft collects and uses your data is in the Microsoft Privacy Statement.

We also keep our own records of visits to our website, on our own systems, and never share them. Before you choose, or if you decline, we only count what happens on each page you open: how far you read, which buttons and links you tap, and which form questions you reach, never what you type. Nothing is stored on your device for this, so your visits cannot be connected to each other or to you. After you click Accept, a random ID kept in your browser links your visits together, and to your message if you send us a form, so we can see which pages helped you decide.

6 Cookies and Your Choices

We and the tools above use cookies and similar browser storage to remember your choices, keep you signed in to the client portal, save your questionnaire answers on your device as you type, and measure our website and ads.

Wherever you are, a banner asks first, and the tools above load only after you click Accept. You can change your choice at any time with the Change Your Choices button below or the "Your Privacy Choices" link at the bottom of every page, clear this website's data, or block cookies in your browser.

If your browser sends Global Privacy Control, we turn advertising off, unless you have saved a different choice yourself. Our website does not respond to Do Not Track signals.

7 Text Messages

We text you only if you tick the text consent box on our updates signup and give us a mobile number, and we keep a record of that consent. How often varies. Message and data rates may apply. Reply STOP to stop, or HELP for help. We do not share, sell or provide your mobile number or your text consent to third parties or affiliates for marketing or promotional purposes. The terms for text updates are in our Terms of Service.

8 How Long We Keep It

We keep what you send us for as long as we need it for the reasons above and for our business, tax and legal records, or until you ask us to delete it. Voice recordings are deleted as soon as they are turned into text. If a recording cannot be turned into text, we keep it only until we have written it out ourselves. The tools above keep their data under their own rules.

9 Seeing, Changing or Deleting Your Information

Email hello@morecallsdigital.com to see the information we have about you, correct it, delete it, or opt out of any sale or sharing of it. We may need to confirm it's you. We never treat you differently for asking.

10 Security

We protect your information with reasonable safeguards: our database and file storage are private, open only to our own server code and our team, and passwords are stored only in scrambled form. No system is perfectly secure, so we can't promise nothing will ever go wrong.

11 Children

Our website is not meant for children under 13, and we do not knowingly collect their information. If you believe a child under 13 has sent us information, email hello@morecallsdigital.com and we will delete it.

12 Changes to This Policy

When we change this policy, we post the new version on this page with its effective date at the top. The agreement for clients is in our Terms of Service.

Privacy Policy